Agent Development Manager

 

Learn About Farmerline

Farmerline is dedicated to reimagining how the world thinks about and invests in the livelihoods of small-scale farmers. Our mission is to create lasting profits for farmers everywhere. We approach challenges with bold and systemic thinking while maintaining a lean and nimble operation. 

Farmerline was founded in 2013, has been a fast growing Agtech company in Africa. The company has raised over $20 million since incorporation. Farmerline’s digital marketplace combines logistics, field agents, farm resources and agribusiness partnerships to support African farmers. We have reached 1.7M farmers by deploying our tools and services through 3,000+ partners across 48 countries. 

Impact assessments show that averagely we increase yield by ~2X and $306 increase in net income. Our technology platform Mergdata is licensed or white labelled to development partners, global food traders and governments who use its customisable tools to improve the lives of farmers around the world

We foster a learning organization where you will have the opportunity to apply your ideas and creativity to solve problems on a daily basis. If you are drawn to a dynamic, collaborative culture, set high standards, and tackle challenges with determination and to make a positive impact on millions of lives, Farmerline is the perfect environment for you to thrive.

 

Field

Details

Job Title

Agent Development Manager

Department and Location

Impact & Learning, Ghana

Incumbent Supervisor

Head, Impact & Learning

Suggested start date

February 2024

Length of assignment

Permanent role, subject to performance


Role Overview

The primary job of the Agent Development Manager is to collaborate with the business teams to design onboarding and training programs for the Farmerline network of Field Officers. He/She ensures that Field Officers receive the needed resources, training, and support to effectively and efficiently conduct farmer engagement activities. The manager supervises the execution of key farmer engagement activities and the creation of internal company career paths for various Agent levels. The onboarding process they create helps to identify high-potential individuals, determine work abilities, and professional support needed to engage and retain new talent


Responsibilities 

 
  • Lead the recruitment and onboarding of Farmerline’s network of Field Agents including Enumerators and Zonal Officers.
  • Establish a strong agent network capable of meeting project deliverables
  • Institute and run an agent certification program for Mergdata services
  • Track and evaluate field agent development and resource need
  • Train and support field agents to promote the right adoption of information services and high-quality inputs to farmers
  • Supervise and ensure all field agents collect high-quality data on all transactions and interactions with farmers and partners in near real-time.
  • Mentor staff through field visits, meetings, training programs, and performance reviews.
  • Implement various learning methods for field agents companywide (e.g. coaching, job-shadowing, online training)
  • Building and leading employee goal setting, performance assessment, performance development & career management processes, and programs
  • Design and deliver capacity-building courses, workshops, and other trainings for all field officers to include certification.
  • Assess the success of development plans and help field officers make the most of learning opportunities
  • Help managers develop their team members through career pathing
  • Track budgets and negotiate contracts with part-time field officers
  • Tracking and driving measures of success such as task completion rate, enhanced talent pipeline, and agent retention
  • Any other duty assigned

Required Qualifications

  • Working knowledge of MS Office(Excel, Outlook, PowerPoint, etc.) and ability to learn technology quickly
  • Bachelor’s degree in human resources, organizational development, agriculture, or related field. A Master's degree is an added advantage
  • 3+ years of progressive HR talent development, management experience; experience in social research, smallholder farmer engagement strongly preferred
  • Knowledge of the systemic challenges in agriculture value chains in Ghana, a passion for creating lasting solutions to them, and the ability to navigate farming communities.
  • High energy with a positive, customer-centric attitude
  • Extensive experience in rural engagement and data collection 
  • Strong business analysis and financial management skills
  • Excellent oral communication, writing, and presentation skills
  • Ability to execute on multiple projects with extensive detail coordination

Desirable

  • Ability to speak multiple Ghanaian languages is an added advantage
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