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Senior - Account Manager (Francophone Africa)

DepartmentCorporate Services

 

 

Learn About Farmerline

Do you want to improve millions of lives and leave a lasting legacy at the same time? Do you want to use your talents and skills to make a difference and not just a living? Do you want to help feed the world now and in the future? Farmerline works to reinvent how the world thinks and invests in the lives of small-scale farmers. We are working to help farmers produce and sell food. We are bold and systemic thinkers but operate lean and nimble.

Since 2013, Farmerline has directly helped farmers to improve their productivity and profit in Ghana and also provided technical support to other organizations to do the same. Farmerline started its operations serving 400 farmers in the Ashanti Region of Ghana with information via mobile information services. We have supported many organizations with our tools and knowledge to improve the way they work with farmers. Over the past 8 years, Farmerline and its partnership network has profiled and served over 1million farmers and digitized over 1,000,000 acres of farmland across 16 countries in Africa. 

Farmerline is a learning organization and you will have the chance to apply your ideas and creativity to solve problems every day.  If you work well in a dynamic collaborative culture, set high standards, and meet challenges with determination and a sense of humour, you’ll thrive at Farmerline. We are an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients’ needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination. 

Role Overview

As a Senior Account Manager, you will hone your skills in communication and client management to retain partners and key customers. Your main responsibility will be to manage the client’s expectations, oversee the process of delivery, and ensure that client’s needs are met in a timely fashion.  Your role involves building a deep understanding of the scope of Farmerline’s products and services including but not limited to Farmer Services, Software Subscription, Bulk Messaging, Business Intelligence & Analytics, Professional Services and working with all team members to support and ensure work done is completed in a timely manner and on the agreed deliverables and/or work plan. You will contribute to building a team that creates strategic, lasting relationships with our key clients from successful launches to the identification of new opportunities, and ongoing strategic support that increases satisfaction and maximizes the Farmerline experience and ultimately drives revenue retention and growth. 

You will be evaluated based on the feedback from team members and the successful completion of all clients account assigned tasks and KPIs.
 

Responsibilities

  • Ensure all accounts activities are met and project deliverables are implemented in a timely and efficient manner taking into account budget development and monitoring (this will constitute 80% of your weekly time allocation).
  • Suggest and contribute to continuous improvement in SOPs and workflow procedures and take responsibility in ensuring they are implemented to the latter.
  • Ensure preparation and execution of work plans, following contracts and other relevant legal documents.
  • Develop slide decks, hold presentations, and present marketing materials to update stakeholders and partners on a project's status of an account.
  • Engage with a wide range of stakeholders (Local agribusinesses, Global Traders and Manufactures, Cooperative, NGOs, Government institutions) and ensure smooth and clear communication on project status to all relevant parties involved.
  • Continuously assess client needs and business objectives as the project progresses to develop initiatives for increasing customer satisfaction and retention. 
  • Support customer acquisition efforts by assessing information and resource requirements during the proposal, customer evaluation, and supplier selection stages to ensure that Farmerline achieves the best position as a service provider for a given client.
  • Forge stronger professional relationships with customers, increase their loyalty, and build trust.
  • Work closely with the Unit Head to manage customer feedback and create a scalable process to manage and prioritize partner requests and needs.
  • Create visibility on client accounts and establish relevant case studies for marketing and branding purposes
     

Required Qualifications

  • Bachelors or Masters Degree in an appropriate field of study
  • 4+ years experience in managing, or assisting in managing, short- or long-term field projects
  • The ideal candidate must reside and have worked in Ivory Coast for a minimum of 3 years 
  • Demonstrated ability to learn new processes and adapt quickly to changing requirements and roles
  • Excellent project management and coordination skills; ability to designate success metrics, strategies to achieve metrics, and ability to motivate team members to participate enthusiastically
  • Excellent writing and presentation skills in French and English; especially budget and report writing
  • Advanced Excel and Powerpoint
  • Strategic flexibility and cross-cultural sensitivity, particularly when under-pressure
  • Time management and problem-solving skills.
     

Desired Qualifications

  • Project Management Professional (PMP) certification is a plus
  • Experience in building partnerships, relationship management, and business development in the commodity industry (especially Cocoa) 

 

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