Farmerline aspires to make any effort to report a grievance easily accessible through a variety of communications
channels. The company also seeks to ensure anonymity if the complainant requests anonymity or we believe that
identification could lead to harm, intimidation, or fear.
The following methods of communication are available for lodging a grievance: Using the contact form on the Farmerline
website (farmerline.co), where complainants can confidentially and anonymously share their grievances if they so choose.
Emailing Farmerline’s email address: team@farmerline.co (or other relevant addresses such as comms@farmerline.co for communications-related concerns).
Contacting via phone:
+233 55 970 5112
Mailing Farmerline’s address:
4th Alajo Ave, Accra – Ghana
Any complaint will be recorded and assessed by the relevant team member or officer. Investigation and response will
occur within a reasonable timeframe (typically 1 month where possible), and additional steps will proceed on a
case-by-case basis.
A detailed description of our approach to feedback and concerns can be viewed on the Farmerline website
(farmerline.co) under relevant sections such as contact or about pages.
Additional resources for related complaints (e.g., for investments, partnerships, or broader sustainability issues)
may include mechanisms from partners like Acumen’s Grievance Redress Mechanism or the Green Climate Fund’s Independent
Redress Mechanism, where applicable.
Please use the links below to access these resources if relevant to your concern.
https://acumencapitalpartners.com/grievance/
https://irm.greenclimate.fund/case-register/file-complaint